HVACPhoenix, AZ
Rodriguez HVAC Services
8 techs, $2.1M annual revenue
"The after-hours receptionist alone paid for the service in the first month. We were booking jobs we used to lose to the competition."
— Mike Rodriguez, Owner
The Challenge
Missing 40% of after-hours calls, no automated follow-up on leads, manual review requests resulting in 12% review rate
The Solution
ServiceTitan sync, after-hours AI voice receptionist, automated missed call text-back, review automation workflow, monthly optimization calls
Timeline: 3-week onboarding, live within 30 days
The Results
| Metric | Before | After |
|---|---|---|
| After-hours answer rate | 35% | 92% |
| Lead response time | 4.2 hours | 8 minutes |
| Monthly review volume | 4-6 | 22-28 |
| Review response rate | Never | 100% |
| Jobs from after-hours calls | 2-3/month | 12-15/month |
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