PlumbingAtlanta, GA
Thompson Plumbing
6 techs, $1.4M annual revenue
"The emergency call capture is a game-changer. We stopped losing urgent jobs to the next plumber in line."
— David Thompson, CEO
The Challenge
Missed emergency calls going to voicemail, no review automation, fragmented tool stack with no real-time sync
The Solution
Housecall Pro sync, emergency call priority routing, automated review requests with SMS follow-up, unified dashboard, 24/7 monitoring
Timeline: 2.5-week onboarding, live within 21 days
The Results
| Metric | Before | After |
|---|---|---|
| Emergency call capture | 58% | 89% |
| Average review rating | 3.8 stars | 4.7 stars |
| Monthly Google reviews | 3-4 | 15-18 |
| Emergency job revenue | $18k/month | $34k/month |
| Customer satisfaction score | 76% | 91% |
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